Keynote Speaking
Craig Gibbs delivers engaging keynote presentations covering sales excellence, leadership development, customer service, health of a business owner, and building high-performance cultures.
Practical insight from the front line.
Craig combines decades of operating experience with a calm, authoritative stage presence — turning conference rooms into commitment rooms.
Ideal for conferences, leadership offsites, sales kickoffs, and industry events.
Topics that move teams.
Sales Success
Leadership Development
Customer Experience
Business Growth
Team Performance
The Customer Service Surgeon.
Craig Gibbs — The Customer Service Surgeon — delivers a high-energy keynote that diagnoses the real causes of poor customer experience and prescribes practical remedies your team can apply the next day.
Drawing on 40+ years on the shop floor, in the boardroom and on stage, Craig shows leaders and frontline teams how to turn every customer interaction into a repeat-business opportunity.
- Diagnose — spot the hidden service breakdowns costing you sales
- Prescribe — simple, repeatable behaviours that lift conversion and retention
- Treat — coach your team to own the customer experience end-to-end
- Recover — turn complaints and lost customers into loyal advocates
Ideal for conferences, sales kickoffs, retail and hospitality events, and leadership offsites.
Book Craig For Your Event.
Tell us about your audience and we'll tailor a session that lands.